Shipping policy

Effective Date: 12 02 2026
At ORNA, we are committed to delivering your jewellery quickly, safely, and reliably. Please read our shipping policy carefully.
1. Shipping Methods & Delivery Time
We ship across India using trusted courier partners.
Estimated delivery time is business days from the date of dispatch.
Delivery time may vary due to unforeseen circumstances, such as courier delays or public holidays.
2. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Free shipping may be available for orders above a certain value 1999/-
3. Order Processing
Orders are typically processed within 2 to 3 business days of payment confirmation.
You will receive a confirmation email with tracking details once your order is dispatched.
4. Address Accuracy
Please ensure that your shipping address is complete and accurate.
ORNA is not responsible for delays or lost parcels due to incorrect or incomplete addresses.
5. International Shipping
Currently, we only ship within India.
International shipping may be considered in the future and will be communicated on our website.
6. Lost or Damaged Parcels
If your parcel is lost or damaged during shipping, contact us immediately at ornajewels3@gmail.com with your order number and photos if applicable.
We will assist you in filing a claim with the courier partner and provide a replacement or refund as appropriate.
7. Contact Us
For any questions regarding shipping, please contact:
Email: ornajewels3@gmailcom
Business Address: Nerul New Mumbai .