Refund policy

Effective Date: 12/2/2026
At ORNA, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward return and refund policy to make your experience worry-free.
1. Returns
You may return eligible items within [NUMBER OF 3 DAYS] days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
Important: Please record a parcel opening/unboxing video at the time of delivery. This helps us verify the item’s condition for a smooth return process.
Customized or personalized items cannot be returned unless defective.
2. Refunds
Once your return is received and inspected (with the unboxing video if provided), we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within NUMBER OF 7 business days.
Shipping costs are non-refundable unless the item was defective or damaged on arrival.
3. Exchanges
If you wish to exchange an item, please contact us at [ornajewel3@gmail.com].
Exchanges are subject to product availability.
4. Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, contact us immediately at What's app no 7021889654 with your order details and photos or the unboxing video.
We will replace the item or issue a full refund, including shipping costs.
5. How to Initiate a Return
Email us at [ornajewels3@gmail.com]Or What's app us (7021889654) with your order number, reason for return, and unboxing video if available.
Follow the instructions provided for sending the item back.
Keep the tracking details until the return is completed.
6. Contact Us
If you have any questions about returns or refunds, reach out to us:
contact :7021889654
Business Address: [Navi Mumbai]